http://acornandalder.co.uk
Acorn and Alder

BOOKING CONDITIONS

1.  Your booking is from 3pm on Saturday to 10am the following Saturday, or on the days or dates we have agreed. We will meet you at the cottage with the keys, so please let us know your anticipated arrival time. 

 

2. Acorn accommodates two guests, including guests using wheelchairs, and Alder accommodates 6 guests.  Additional guest over this number are by prior agreement.  We have a cot for infants.

 

3. To provide an allergen free environment for all our guest,

            we regret we are unable to accommodate pets.

 

4. To maintain a smoke free environment for all our guests,

           smoking is only permitted outside the cottage.

 

5. Your booking is secured when we have banked your deposit cheque.  The remainder of your agreed fee should be paid 4 weeks in advance of your holiday.  Your cheques should be made payable to Susan Broatch and posted to The Cedars, Clarencefield, Dumfries, DG1 4NF

 

6. If you need to cancel your booking, your payment is refunded if we are able to re-let the property for the cancelled dates.  The refund would be less a £50 administration and re-marketing charge.   Your personal holiday insurance may cover you for cost incurred when cancelling your holiday.

 

7. We know our guest take care of our cottage like a luxury home from home.  Accidental breakages of crockery and glasses are anticipated and are never charged. However, if the actions of a guest caused substantial damage to fixtures, fittings or furniture, we reserve the right to charge for the costs incurred in repairing or replacing the items.

 

8. On your last day please leave the cottage in a clean and tidy condition.  All the linen and towels will be professionally laundered so please leave used linen folded on the beds and used towels folded in the bathroom.  

 

9. In keeping with holiday cottage standard conditions, we need to advise you that your baggage and personal belongings are left in the holiday cottage at your own risk and that you are responsible for any act, neglect or default on your part and that no responsibility can be accepted for any loss, damage, expense, accident, injury or inconvenience to persons arising from the letting.  If, for any reason, our holiday cottage becomes unavailable through events beyond our control (for example fire, theft, damage, interruption of utility supplies or similar) then it may be necessary to cancel your booking. If no acceptable local alternative can be found, then your payments would be refunded in full, however no further liability would be accepted.

 
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